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Justice and Human Security Programme (Justice & Security)


According to the UNDP data, 35% of Croatian citizens believe that the penal system is efficient in finding and prosecuting perpetrators of criminal offences. However, 40% of citizens believe that the penal system does not satisfy the needs of victims of criminal offences. Citizens express certain doubts concerning the functionality of the penal system, and the level of trust must definitely be increased. A certain proportion of citizens who experienced a criminal offence failed to report this offence to the police.

Experience from many European countries has indicated that the nature of the support a victim or witness receives immediately after an offence has occurred can make a huge difference to the way they feel and recover from the incident, the quality of information they provide to the police, prosecutors and judges as part of any investigation and the likelihood that they will attend court and give evidence at a later stage.

Croatia is taking measures for the improvement of protection of rights of victims, as well as of the status of victims and witnesses in criminal proceedings in terms of establishing Department for Support to the Witnesses and Other Participants in War Crime Trials which later became Directorate for Probation and Victim Witness Support. By establishing a National Committee for Witness/Victim Support in 2010 the Government has demonstrated its awareness of the value of the issue and its commitment to a solution.

The necessity of further improving witness and victim support was mentioned repeatedly in numerous international documents (EC, OSCE, UN). Development of WVS system was obviously important reform needed for combating the impunity and prosecution of crime but equally significant in terms of fulfilment of the rights of victims and witnesses according to international standards.

Since 2007 UNDP Croatia has provided assistance to the Government of the Republic of Croatia for development of witness/victim support system in the country (WVS system). After four years of the project implementation, the institutionalization of witness/victim support offices (WVS offices) in seven pilot courts largely contributed to a more efficient and effective criminal proceedings.

The project has led to attainment of crucial changes within the court system – development and promotion of new WVS policy, institutionalization of WVS offices and establishment of WVS offices in 7 county courts which were successfully integrated in the structure of the Courts. These results are sustainable and the Government is keen to continue the reform based on the UNDP strategy.

As of January 2009, Croatia started implementing the Anti-discrimination Law which expanded the mandate of the Croatian People's Ombudsman office (CPO). Under the new Law, the CPO's mandate includes:

  • Notifying the public about discrimination phenomenon, 
  • Data collection and analysis, 
  • Advising the Government of Croatia on appropriate legislative and strategic solutions related to eradication of discrimination.

In anticipation of its changing role and added responsibilities, the CPO office invited UNDP to assist with a capacity assessment in November 2008. Assets and needs were identified related to: structure, strategy and planning, human resources management, performance management, and accountability. The project that followed translates into practice recommendations of the capacity assessment team in order to support the establishment of the CPO as an effective organisation providing a redress mechanism for the Croatian people.

Human Security

Today, Croatia continues to undertake measures for Small Arms and Light Weapons (SALW) control, development of community policing and crime prevention. Building on four year arms amnesty, collection and awareness raising campaign as well as the successful implementation of safer community plans in large number of Croatian counties, preparation and implementation of the National Strategy on SALW Control and establishment of Crime Prevention Departments within Ministry of Interior the Government tries to empower the police together with law-abiding public to take constructive, safe and sustainable action against criminal and anti-social behaviour in Croatian communities. This is implemented in partnership with Croatian Government and the criminal justice system, as well as other stakeholders.

The Human Security Programme provides such a forum with all stakeholders necessary to address grievances through practical, community-based solutions (projects, services, actions) that restore confidence and deter the escalation of conflict.

The ability of the law-abiding public to take constructive action against criminal behaviour is dependent on 'their trust, faith and confidence in the police, local government and criminal justice system. In Croatia, the judiciary and local government still suffer from 'dismal' levels of public confidence, yet the Police enjoy higher levels of public trust. Crime Prevention Councils give the public a voice and a practical forum for their concerns and further enhance their level of trust in the Police by sharing a decision-making forum.

Furthermore Croatia also focused its interest in sustainable development of Disaster Risk Reduction (DRR) System through constructive Policy Dialogue and Recommendations set up by the relevant DRR counterparts.

Justice & Security projects

On-going projects

Assistance in the Development of a Witness and Victim Support System in Croatia
Developing strategic management for the witness-victims support system encompassing the establishment of support offices in courts…

Human Security
The project assists in the measurable improvement of safety and security in Croatian towns, cities and institutions through targeted awareness-raising, evidence-based improvements in community policing, criminal analysis of armed violence and crime, and ultimately by removing dangers...

Completed projects

Capacity Building of the State Election Commission in Croatia
Enhancing Croatian State Election Commission's capacities to develop a training model for the election commissions and voting committees, as well as to expand research capabilities for producing analysis of election processes and proposing improvements of the electoral system and policy…

 Capacity building of the Croatian People's Ombudsman Office
The Croatian People's Ombudsman (CPO) office was established in 1992, shortly after the country's independence, modelled upon the classical Ombudsmen of the Nordic countries in its structure, legal powers and methods of operation, but with a full mandate to address violations of internationally protected human rights...